Effective Date: June 19, 2026
Your privacy matters to us. This Privacy Policy explains how Fexel collects, uses, stores, and protects information when manufacturers, automation consultants, systems integrators, and other visitors use our website, submit project information, or communicate with our team.
1. Information We Collect
When you use Fexel, we may collect information you provide directly, including your name, work email, company, role, phone number, project notes, facility requirements, photos, drawings, layouts, project details, proposal information, and messages you submit through our forms. We may also collect technical information such as device data, browser type, pages visited, referral source, and basic usage analytics.
2. How We Use Your Information
We use your information to respond to inquiries, evaluate automation project needs, prepare or refine project briefs, help compare project options, coordinate relevant next steps, improve Fexel’s website and workflows, provide customer support, and communicate about product updates or services. We do not sell or rent your personal information.
3. Project Data, Sharing, and Storage
Project information may include sensitive operational or facility context. Fexel treats that information as confidential and uses it only for the purpose of providing requested services. When needed, we may share limited project details with trusted service providers or relevant project participants, such as vendors or systems integrators, only to support the workflow you requested. We use reasonable administrative, technical, and organizational safeguards to protect stored data.
4. Cookies and Analytics
Our website may use cookies and similar technologies to understand site performance, improve content, and analyze traffic. You can control or disable cookies through your browser settings, although some parts of the site may not function as intended.
5. Your Rights and Choices
Depending on where you are located, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also ask us to stop sending non-essential communications. To make a request, contact us at info@usefexel.com.
6. Data Retention
We retain personal and project information only as long as necessary to provide services, support active project conversations, comply with legal obligations, resolve disputes, or maintain business records. When information is no longer needed, we delete or anonymize it where reasonably possible.
7. Third-Party Services
Fexel may link to or integrate with third-party services such as analytics, hosting, communication, scheduling, or vendor collaboration tools. Those services have their own privacy practices, and we encourage you to review their policies.
8. Children’s Privacy
Fexel is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we may post an updated version on this page or notify users through appropriate channels.
Questions? Email us at info@usefexel.com.